Jigsaw people

Read our white paper: Client engagement in professional services

Both business and private clients are increasingly bombarded by communication ‘noise’ - cutting through the daily clutter of emails, unread tweets and unanswered voicemail messages is now a huge challenge for professional services.

Firms need to develop smarter ways to talk with both potential and current clients; engaging with them in ways that are more convenient to them, but that can still loop back into a firm’s corporate management system.

To discuss these issues within the context of legal services, Research by Design, in partnership with Anthony Collins Solicitors, hosted a seminar to discuss the challenges of client engagement and brand management. The event built on a consultation piece we conducted with Birmingham Law Society members earlier in 2014, which highlighted the importance of listening in the process of product and proposition development.

Click here to download a copy of the white paper

This entry was posted in Client, Market research, Professional services, tagged Birmingham, Law firm and posted on June 15, 2015


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